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<p><span class="ui-provider ee bdm bdn bdo bdp bdq bdr bds bdt bdu bdv bdw bdx bdy bdz bea beb bec bed bee bef beg beh bei bej bek bel bem ben beo bep beq ber bes bet" dir="ltr">Automotive Valuation Company</span></p>

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Challenges
  • Dual Platform Integration: The project required a seamless integration between Sitecore, mainly serving as a front-end solution, and AEM, known for its exceptional content authoring capabilities.
  • Content Exportation: Exporting HTML content from AEM to Sitecore posed a significant challenge, with a focus on mirroring the component structure for the upcoming Phase-2.
  • Feedback Workflow: The integration of Bazaarvoice for capturing customer feedback, processing it through AEM's workflows, and real-time publishing of approved content presented both technical and operational hurdles.
Solutions
  • Backend Authoring in AEM: Content authors were empowered with AEM's powerful content management capabilities, enabling efficient content creation and management.
  • Dynamic Content Exportation: Custom scripts and workflows were developed to export HTML content from AEM while maintaining component structure, ensuring a smooth transition and a consistent look for Phase-2.
  • Bazaarvoice Integration: The site was seamlessly integrated with Bazaarvoice to capture real-time customer feedback, which was then incorporated into AEM's workflow.
  • AEM-Based Approval Workflow: An efficient and streamlined workflow was established in AEM for reviewing, moderating, and approving Bazaarvoice feedback. Approved comments were then seamlessly integrated into the Sitecore-based site in real-time.
  • Phase-2 Preparations: Efforts were made to align the component structures in AEM as closely as possible to the real site, facilitating a smoother transition to a full-fledged AEM site in Phase-2.
Outcomes
  • Enhanced Content Authoring: With the integration of AEM's authoring capabilities, the content team enjoyed a more robust and flexible content creation and management environment.
  • Real-time Customer Feedback: Through Bazaarvoice integration and the AEM workflow, the company engaged with its audience in real-time, building trust and fostering a sense of community.
  • Consistent User Experience: Despite the backend transition, users experienced a consistent and unified interface, thanks to the seamless integration between Sitecore and AEM.
  • Preparedness for Phase-2: With the component structures in AEM closely mirroring the real site, the company was well-prepared for a smoother transition in Phase-2.
Conclusion

This project exemplified the innovative fusion of two leading CMS platforms, leveraging their respective strengths. By integrating AEM's authoring capabilities with Sitecore's frontend, coupled with real-time
customer feedback integration, the company enhanced its digital presence and established a robust foundation for future growth.